Knowledge Base

What is Kbase?

Kbase is the Knowledge Management System which provides information about:
• the functionality and benefits realisation of ESR
• the other systems that ESR interfaces with, such as e-Learning, Pensions and the Data Warehouse

Kbase is a web-based tool, which means that as long as your PC can access the web, and you have an authorised login ID and poassword to Kbase, you have access to the wealth of accumulated knowledge stored on the system 24/7.

What type of information is stored on Kbase?

Frequently Asked Questions (FAQs)
All past FAQs are located in the appropriate functionality, initiative or hot topic section to ensure users can find this information more easily.
in order to
All users should be referring to the User Manual for answers to their queries in the first instance and if this does not address them then they should be logged onto the Remedy system. This will ensure a full response from the McKesson or the NHS Central team.

The Search Engine A search engine on Kbase has been modified in order to increase usability and ensure that more items of relevance are returned in any searches made. Users can reduce the amount of articles which are returned in a search if required.

User Notice Library
This is one of the most popular areas of Kbase and access to this section is available direct from
the front page. All User Notices which have been issued are stored on Kbase for reference purposes only. Please note Kbase is not the primary distribution route for User Notices and if you need to receive these as they are issued then you should contact the person within the Employing Authority who controls the membership of the group email address which the User Notices are sent to.

User Notices are generally loaded onto Kbase within 24 hours; except if they are received after
5pm on Fridays, in which case they are loaded the following Monday morning (or Tuesday in the event of a Bank Holiday).

Contact Details for the Kbase Administrator

At the bottom of every page on Kbase there is an email address which can be used to contact the Kbase administrator with any queries or issues relating to the use of Kbase. This address should not be used for ESR system issues. The contact email
is esr.kbaseadmin@nhs.net

How do I register on Kbase?

Log in to the ESR Knowledge Base

If you do not have a user ID and password, you will need to complete the online registration form. If you have not received your user registration details within 3 days, please contact esr.kbaseadmin@nhs.net or call 01926 478989.